Qualifications Summary

• Full working knowledge of most aspects of information retrieval, storage and distribution
• Over seven years full time experience in libraries and information centers.
• Skilled at all aspects of staff and end-user training, including materials design.
• Proficient in multiple computer platforms, common software packages for library and office use, and online publishing tools.
• Adept at budgeting and planning short and long term projects.

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Work Experience

Consultant, FIND/SVP Inc., New York, NY
(August 2000 - December 2003)

Using one of the most comprehensive business libraries in the United States, I consult with clients from multiple industries regarding their knowledge needs in the areas of technology and telecommunications. Usable information is presented to clients on a daily basis.

University Librarian, Faculty of Letters and Human Sciences
University Sidi Mohammed Ben Abdellah, Fes, Morocco
(Peace Corps Volunteer) (June 1997 -July 2000)

Primary Work: Serving as a University Librarian as part of the Peace Corps' Information Resource Management (IRM) project I was responsible for all aspects of library service, including cataloging, stack maintenance, reference assistance and networking. As well, in my day to day work, I furthered the goals of the IRM project, which is focused on sharing information management techniques with our Moroccan counterparts.

• Provided both formal and informal training for library staff in library procedures, cataloging, technology transfer, and management over a three year period as a University librarian.
• Conducted ongoing computer literacy and Internet training over a three year period, for a range of skill levels, beginner to advanced, in multiple languages. (English, Moroccan Arabic and French.)
• Completed database of University Library English language materials, and provided students and professors of English Department with first complete printed catalog, including subject headings.
• Assisted in installation and configuration of University LAN.

Secondary Work: Assisting other library, information, and documentation centers around Morocco, including the American Language Center, the Peace Corps Library, UNESCO documentation center, and the Ministry of Forestry Research Library. Also:

• Participated in Pre-Service Training Program in 1998 and 1999 as the IRM coordinator. In this position I designed and implemented a summer-long training module for new Peace Corps IRM Volunteers. This training included introducing the new Volunteers to all aspects of librarianship and information management in Morocco. As well, I assisted in many of the other day to day aspects of training.
• Set up, maintained, and trained supervisors for the American Language Center (ALC) Computer Lab, Fes.
• Trained the staff of the ALC Library on information center procedures, including cataloging and automation.
• Founded a University English Club, in collaboration with a Professor of the English Department, to provide extracurricular activities for students.

Information Broker, Information Resource Services, Inc., Austin TX
(March 1996 - May 1997)

• Served as Professional Librarian in client companies' libraries / information centers.
• Located and procured documents and monographs in all branches of the University of Texas at Austin General Libraries.
• Processed items using spreadsheet software and prepared items for delivery.
• Delivered information materials to clients around the Austin, TX area.

Circulation Librarian, Fine Arts Library, University of Texas, Austin TX
(August 1995 -March 1996)

• Assisted patrons in the use of the library's automated circulation system.
• Served at Branch Reserve Desk and forwarded or responded to telephone queries.
• Responded to users' needs concerning specific library resources ? photocopiers, printers, and audio/visual items.
• Responsible for stack maintenance, closing procedures, and other assigned duties.

Interlibrary Loan Officer, Burke Library, Hamilton College, Clinton NY
(August 1992 - April 1994)

• Collected library materials for shipment to other libraries and academic institutions participating In national and regional resource sharingnetworks.
• Received loaned materials, recorded transactions, and forwarded items to recipients.
• Performed searches using the Online Computer Library Center (OCLC) and FirstSearch, and document exchange using the Aerial Document Exchange System.

Circulation Assistant, Burke Library, Hamilton College, Clinton NY
(August 1990 - August 1992)

• Circulated materials at Front Desk using a terminal connected to a Local Area Network.
• Involved with college initiative to make library catalog available online by bar?coding items, and cataloging incoming serials.
• Performed daily clerical tasks including stack and office machine maintenance, distribution of mail and acquisitions, and client assistance.

Volunteer Experience

Internet Trainer, Adult Learning Center - Queens Public Library, Astoria, NY
(March 2001 - Present)

• I am currently conducting a biweekly Internet class for beginner ESL students.

Internet Trainer, Austin Free Net, Austin TX
(April 1996 - May 1997)

• Assisted in design and implementation of city-wide volunteer recruitment and training process.
• Conducted training classes for computer / internet beginners.
• Answered all general queries made to the Free Net via email.
• Co-developed a trainees handbook and volunteer organization structure.
• Coordinated with Austin Public Library staff, Free Net volunteers, and other site location staff to ensure maximum operating potential.
• Represented the Free Net at special events and functions.

Related Experience

• Delivered a paper on "Using New Technologies in the Library" at a University conference on "Using New Technologies in Literature and Human Sciences", Spring 1998. University Sidi Mohammed Ben Abdellah, Fes, Morocco.
• Participated in British Council Conference on Academic Networks in Britain and Morocco, Winter 1999. School on Information Science, Rabat, Morocco.
• Published "On the Library Frontier", American Libraries, September 1998.
• Member of Special Library Association.
• Attended Public Library Association Conference, Portland, OR, April 1996.
• Participated in Reforma Conference, Austin TX, August 1996.
• Near fluency in Moroccan Arabic, a derivation of Standard Arabic. Working knowledge of French and Standard Arabic.

Education

Master's Degree In Library and Information Science (MLIS), December 1996.
University of Texas, Austin TX

• Coursework and research in Information Technologies and Systems, Reference Services and Resources, Legal Informatics, Internet Information Management, Administration, and Cataloging.
• Projects include Information Consulting, Strategic Planning and Budgeting, and Building an Internet Information Service.

Bachelor of Arts Degree (BA) in Sociology, May 1994.
Hamilton College, Clinton NY

• Coursework and research in Organizational Theory, Urban Sociology, Women's Studies and Population Theory.